Okta issued its seventh Businesses at Work report delivering an in-depth look into how organisations and people work today, exploring workforces and customers, and the applications and services they use to be productive.   The report talks about the changes in IT as the pandemic became a global concern, our worlds were flooded with change. 

We turned to technology to stay afloat. Families scrambled to get equipped, companies rushed to support their remote workforces, and organizations quickly developed new online experiences for customers. And as the pandemic accelerated, tech solutions once preferred only by “early adopters” became survival tools for companies across all industries, and the population as a whole.

It’s from this unprecedented lens that we view the data from Okta’s more than 9,400 customers and the Okta Integration Network (OIN), which includes over 6,500 integrations with cloud, mobile and web apps, as well as IT infrastructure providers.

While 2020 gave remote work a dramatic boost, we think the future of work is dynamic. This translates to a global workforce, in widely distributed locations, working wherever, whenever, and however, they want. Gartner predicts "48% of employees at large enterprises will work remotely at least some of the time after the pandemic, a significant increase over the 30% of employees who worked remotely at least some of the time prior to the pandemic. 

Now more than ever, HR departments need a robust set of tools to keep managers and teams connected, support distributed workers, and ensure every employee feels valued.  While HR tools have grown again across the board, employee engagement tools have made especially large gains.   With 75% growth in the past year, Culture Amp jumped two spots to pass  SAP SuccessFactors and claim fourth place. Lattice, our sixth fastest-growing app overall with 109% year-over-year growth, joined the top HR tools for the first time and rose quickly to seventh place.

Large, end-to-end human resources tools continue to attract new customers.  Reigning top app Workday has held a solid lead among HR tools with 23% year-over-year growth.  Second-place BambooHR has closed the gap having seen more substantial growth at 38%.


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