We are a team, and we mean it!  Are we competitive?  Of course.  Are we cut throat, do any thing to win?  No, because the whole team knows it feels better, and we perform better, when we’ve got each other’s backs.  The camaraderie is real, and the in-depth training and mentorship help every team member succeed. Whether you are a consultant, a salesperson or support executive we believe in delivering against our Vision every day. 

Listen Really Hard

We aren’t Business mercenaries. We want happy customers, so we ask the right questions, listen to every answer, and help plan their future needs.  We want to be sure the tools we provide will meet and exceed their expectations, so they can be free to focus on what really matters: their people and VALUE

Develop Career Skills

While we are growing the company's client list, we are also growing as professionals. We have dedicated training to help us polish our skills.  We talk about harnessing the power of fast-changing technology, which means we need to focus on delivering best-practise and enhancing our customer's competitive edge.

Provide strategic insight

The best Salespeople and Consultants listen really hard, they need to understand the problem and then work together to identify the best resolution.  In order to step up to the consulting plate, we learn our own product back to front, then we dive deep into industry trends, so we can help our customers increase their VALUE and have the insight to make the right decisions.

People First

Orchard House puts VALUE ahead of numbers on a scoreboard, we don’t sign contracts for the money, we focus on the delivering Success and that can only be measured over time.  That only happens when we put Customer Success ahead of our profitability, our success follows. 

Today more than ever, customer and employee expectations are rapidly evolving, creating challenges and opportunities across almost every industry sector.  The advent of ‘digital’ is providing organisations with new operating and revenue models, where people and processes are seamlessly connected. 

We are organised around three core values that guide us every day:

  • Ensure CUSTOMER SUCCESS
  • Focus on RESULTS
  • Strive for EXCELLENCE

We specialise in helping established companies increase their value, drive operational effectiveness and thrive in an evolving world. Orchard House focuses on the delivery of world class cloud applications to transform the businesses we work with.

CUSTOMER SUCCESS 

At Orchard House Solutions, we don’t believe in “customer satisfaction”. We believe in customer success. We don’t seek to make our customers feel satisfied (although it is nice when this happens) - we want to do everything in our power to successfully achieve their goals and satisfy their organisational missions. If our customers are successful, then we are successful.

RESULTS 

We firmly believe that we are accountable to our customers to produce results. That is why achieving real, tangible results is built into the DNA of our company.  Our primary responsibility is to produce results for our customers, and that means focusing on delivering some kind of result, everyday and making sure you are getting something done versus simply making progress.

STRIVE FOR EXCELLENCE

There is no such thing as perfection and therefore the idea of delivering it is probably impossible.  As long as we strive toward excellence, we will constantly get better.  Striving for excellence is about  raising the bar for ourselves and our customers.

This way of thinking ensures that our customers are not only successful and receiving great results, but are getting the very best we can offer, every day.  By constantly striving to improve and innovate, our customers can and should expect that they will continue to benefit from our continued quest for excellence.

Core Values

 

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